
Infrastructure Support Specialist
3 days ago
Job Title: Infrastructure Support Specialist
">- The successful candidate will be responsible for monitoring the infrastructure, CPU, Memory, Hard disk size, Log size, and other vital server parameters on a regular schedule.
- The candidate must report any performance issues beyond thresholds to the appropriate teams.
- Monitoring scheduled tasks on the system and ensuring their successful completion is another key responsibility.
- Rerunning failed tasks and reporting technical errors to L2/L3 teams for resolution are also crucial tasks.
- Maintaining awareness of emails, Teams channels, and ticketing systems for new items/tickets is essential.
- Providing initial responses to tickets and gathering additional details from business/end-users or other teams when required.
- Reproducing issues in testing environments and collaborating with L2 team members to resolve them.
- Validating issue fixes in internal testing environments based on customer inputs.
">
Required Skills and Qualifications:
">- A minimum of 3+ years of customer-facing experience.
- At least 3 years of experience in managing application or infrastructure support at an L1 level.
- Prior experience with SailPoint or IAM system support is highly valued.
- Excellent written and verbal communication skills.
- Strong background in Java and scripting would be an added advantage.
">
Benefits:
">- This role offers opportunities for professional growth and development.
">
Others:
">- This position requires strong analytical and problem-solving skills.
"],
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