IT Infrastructure Specialist

2 weeks ago

Tirupati, Andhra Pradesh, India beBeeinfrastructure Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a highly skilled IT Infrastructure Specialist to manage and maintain our organization's desktops, laptops, and end-user devices. As a key member of our IT department, you will oversee the deployment, configuration, and maintenance of these devices to ensure they meet our standards and requirements.

Key Responsibilities:

  • Desktop and Laptop Management: Deploy, configure, and maintain desktops and laptops, ensuring they meet organizational standards.
  • Troubleshooting and Problem-Solving: Diagnose and resolve technical issues related to Windows, MacOS, networking, and software applications to minimize downtime and ensure business continuity.
  • Network Troubleshooting: Identify and fix network connectivity issues in LAN/WAN environments to ensure seamless communication within the organization.
  • Reporting and Dashboards: Generate reports and dashboards using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools to monitor compliance status, software inventory, hardware inventory, and other key performance indicators.
  • Application Installation and Management: Coordinate the installation of client- and department-specific applications and systems, including vendor-specific software and applications.
  • Escalation and Onboarding: Escalate tickets to senior team members or specialists as needed and actively monitor the onboarding pipeline and ticket queues to ensure timely resolution according to Service Level Agreements (SLAs).
  • Auditing and Upgrades: Conduct regular system audits and upgrades to enhance performance, mitigate risks, and maintain the integrity of the organization's IT infrastructure.
Required Skills and Qualifications

Technical Support: Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.

Freshservice and Manage Engine Desktop Central: Experience with Freshservice and Manage Engine Desktop Central is mandatory.

Mobile Device Management: Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.

Infrastructure Components: Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).

Security Protocols: Implement and manage security protocols to protect organizational data against unauthorized access and threats.

Hardware Maintenance: Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.

Working Hours and Location

Bengaluru location only.

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