International BPO Operations Manager
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Webvio Technologies Private Limited. As a US Inbound Customer Care Specialist, you will be responsible for managing incoming phone calls, identifying and assessing customer needs, and providing accurate and valid information to achieve customer satisfaction.
Responsibilities:
- Manage incoming phone calls and resolve customer queries within the time limits.
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer queries, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Requirements:
- Proven customer care experience in any International BPO or experience as a Travel Sales Representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and interpersonal skills.
Perks:
- Rotational week offs.
- Leaves on birthday.
- Double payment if working birthday.
- 15 compensatory offs.
- Paid training for 30 days.
Eligible candidates can send their updated CV to apply.
-
International BPO Operations Manager
4 weeks ago
Kolkata, West Bengal, India Webvio Technologies Pvt Ltd Full timeAt Webvio Technologies Pvt Ltd, we're seeking a skilled International BPO Executive to join our team. As a key member of our customer service department, you'll play a crucial role in delivering exceptional customer experiences.About the RoleYour responsibilities will include:Handling inbound calls from US customers with travel queriesAddressing...
-
International BPO Professional
1 month ago
Kolkata, West Bengal, India Webvio Technologies Pvt Ltd Full timeAt Webvio Technologies Pvt Ltd, we're committed to delivering exceptional customer experiences through our innovative BPO services. As an International BPO Executive, you'll play a vital role in shaping our success.The RoleYour key responsibilities will include:Handling inbound calls from US customers regarding travel queriesAttending international inbound...
-
International BPO Career Opportunity
2 days ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeJob OverviewWe are seeking a skilled Customer Care Representative to join our team at Webvio Technologies Private Limited in Rajarhat, Kolkata. This is an exciting opportunity for individuals with strong communication skills and experience in International BPO.About the RoleThe successful candidate will be responsible for managing incoming phone calls,...
-
International BPO Executive
1 month ago
Kolkata, West Bengal, India Snaphunt Full timeThe OpportunityWe are seeking a highly motivated and experienced Customer Success Executive to join our team at Snaphunt. As an International BPO Executive, you will be responsible for handling inbound calls from US customers regarding travel queries.The Job ResponsibilitiesAttend International Inbound Calls and handle US customers' queries related to flight...
-
Operational Manager
4 weeks ago
Kolkata, West Bengal, India ETOUCHUS PVT LTD Full timeKey Responsibilities:As an Assistant Operations Manager at ETOUCHUS PVT LTD, you will be responsible for ensuring that SLAs are met, supervising and coaching a team of Team Leads in day-to-day operations and people management, and ensuring adherence to processes and deliverables.Requirements:Graduate degree8-10 years of overall experience in BPO5 years of...
-
BPO Sales Representative
3 weeks ago
Kolkata, West Bengal, India Work Strive Technologies Pvt. Ltd. Full timeJob Title: BPO Sales RepresentativeWe are looking for a candidate who has experience in BPO Sales. The selected candidate will attend international outbound calls, maintain a database in Excel, and gain quick knowledge of the company's products.Responsibilities:Attend international outbound calls to inform customers about our services.Maintain a database in...
-
International BPO Operations Manager
3 weeks ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeJob Title: Customer Service Representative - US InboundCompany: Webvio Technologies Private LimitedAbout Us: Webvio Technologies Private Limited is a leading technology company that provides innovative solutions to customers worldwide.Job Summary: We are seeking a highly skilled Customer Service Representative to join our US Inbound team. The successful...
-
Senior Operations Manager
3 weeks ago
Kolkata, West Bengal, India ETOUCHUS PVT LTD Full timeJob Description for Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to join our team at ETOUCHUS PVT LTD. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our Domestic Inbound Contact Centre.Main Responsibilities:Supervise, coach, and monitor a group of Team...
-
Business Operations Head
3 weeks ago
Kolkata, West Bengal, India Cogenthub Private Limited Full timeJob Description: As the Business Operations Head at CogentHub Private Limited, you will be responsible for managing the overall business strategy and driving operational improvements. This includes optimizing resource allocation, improving operational effectiveness, and measuring progress against business goals. You will also be responsible for managing...
-
Senior Operation Head
4 weeks ago
Kolkata, West Bengal, India Cogenthub Private Limited Full timeJob Summary: We are seeking an experienced Senior Operation Head to lead our business operations at CogentHub Private Limited. The ideal candidate will have a strong background in managing high-performance teams, improving operational efficiency, and driving revenue growth. Key Responsibilities: Manage P&L of the business operations, including the...
-
Operations Supervisor
4 weeks ago
Kolkata, West Bengal, India ETOUCHUS PVT LTD Full timeJob SummaryWe are seeking an experienced Operations Supervisor to join our team at ETOUCHUS PVT LTD. The successful candidate will be responsible for ensuring the smooth operation of our contact centre, overseeing a team of Team Leads and driving process improvements.Ensure adherence to SLAs and process deliverablesSupervise and coach Team Leads in...
-
Operations Manager
4 weeks ago
Kolkata, West Bengal, India ETOUCHUS PVT LTD Full timeJob Title: Operations Manager - Domestic Inbound Contact Centre ExpertAt ETOUCHUS PVT LTD, we are seeking an experienced Operations Manager to join our team. The ideal candidate will have a strong background in Domestic Inbound Contact Centre operations, with a proven track record of delivering high-quality results. Key responsibilities include ensuring all...
-
Strategic Operations Head
4 days ago
Kolkata, West Bengal, India Cogenthub Private Limited Full timeCompany Overview:CogentHub Private Limited is a leading organization that aims to deliver exceptional services and drive business growth.About the Role:We are seeking an experienced Head of Operations to lead our team in Kolkata. The successful candidate will be responsible for managing the overall operations, driving business growth, and ensuring...
-
Strategic Operations Manager
4 weeks ago
Kolkata, West Bengal, India Gear Inc Full time**Job Summary** Gear Inc is seeking a skilled Assistant Operations Manager to join our team in Kolkata, India. As a key member of our operations team, you will be responsible for leading a team of operations staff, providing guidance and leadership to ensure they meet performance targets and KPIs. **Key Responsibilities:** Team Management: Supervise and...
-
Strategic Operations Manager
4 weeks ago
Kolkata, West Bengal, India Gear Inc Full timeJob InformationThe ideal candidate is a results-driven professional with exceptional leadership skills, supporting the overall success of Gear Inc. by managing high-performing teams, optimizing business processes, and maintaining strong client relationships.Key to our success is a commitment to our people, and we're looking for someone who shares this...
-
Strategic Operations Manager
1 month ago
Kolkata, West Bengal, India Gear Inc Full timeJob InformationThe ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.Main ResponsibilitiesSupervise and manage a team of operations staff.Provide leadership and guidance to ensure the team meets performance...
-
BPO Voice Process Specialist
4 weeks ago
Kolkata, West Bengal, India 2coms Full timePursue a career opportunity with a renowned BPO client in Kolkata!Our client is a leading provider of innovative information technology services and solutions, operating as a USD 3.9 billion company with over 105,200 professionals across 90 countries. They offer services to 788 global customers, including Fortune 500 companies.Job Details:Work on voice...
-
Senior Operations Manager
2 days ago
Kolkata, West Bengal, India Gear Inc Full timeAbout Gear IncGear Inc is a dynamic and forward-thinking company that values innovation, teamwork, and excellence. As a leading player in the industry, we are committed to delivering exceptional results and exceeding customer expectations.Job OverviewWe are seeking an experienced Assistant Operations Manager to join our team in Kolkata, India. The successful...
-
International BPO Opportunity
4 weeks ago
Kolkata, West Bengal, India Snaphunt Full timeThe OfferGain experience within a reputable companyCompetitive salary and benefits packageContribute to a successful teamThe JobYour responsibilities will include:Respond to inbound customer inquiries regarding travel bookingsHandle international customer calls and convert queries into sales opportunitiesThe ProfileAt least 1 year of experience in Customer...
-
International Operations Specialist
4 weeks ago
Kolkata, West Bengal, India Snaphunt Full timeThe OpportunityAre you a customer experience expert with a passion for delivering exceptional service?We are seeking a skilled Customer Experience Lead to join our team and lead our international inbound operations.Key Responsibilities:Handle inbound calls from US customers regarding travel queriesAttend international inbound calls and convert customer...