Operations Supervisor
2 weeks ago
Job Summary
We are seeking an experienced Operations Supervisor to join our team at ETOUCHUS PVT LTD. The successful candidate will be responsible for ensuring the smooth operation of our contact centre, overseeing a team of Team Leads and driving process improvements.
- Ensure adherence to SLAs and process deliverables
- Supervise and coach Team Leads in day-to-day operations and people management
- Monitor team performance and provide feedback and coaching
- Work closely with support function teams to drive efficiency and quality
Requirements
To be successful in this role, you will need:
- 8-10 years overall experience in BPO
- 5 years experience in an Operations Management role in BPO
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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