International BPO Career Opportunity

2 days ago


Kolkata, West Bengal, India Webvio Technologies Private Limited Full time

Job Overview

We are seeking a skilled Customer Care Representative to join our team at Webvio Technologies Private Limited in Rajarhat, Kolkata. This is an exciting opportunity for individuals with strong communication skills and experience in International BPO.

About the Role

The successful candidate will be responsible for managing incoming phone calls, identifying customer needs, and providing accurate information to achieve satisfaction. They will also handle customer queries, provide solutions, and follow up to ensure resolution.

Responsibilities:

  1. Manage incoming phone calls and respond to customer inquiries in a timely manner
  2. Assess customer needs and provide accurate, valid, and complete information
  3. Handle customer complaints and resolve issues within the given timeframe
  4. Meet sales targets by upselling and cross-selling relevant products or services

Requirements:

  • Proven experience in customer care roles, preferably in International BPO or as a Travel Sales Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and interpersonal skills

Perks:

  1. Rotational week offs
  2. Leaves on birthday
  3. Double payment if working birthday
  4. 15 comp offs
  5. Paid training for 30 days

Estimated Salary: ₹25,000 - ₹40,000 per month, depending on experience and performance.



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