Revenue Manager

17 hours ago

Bengaluru, Karnataka, India beBeeRevenue Full time ₹ 9,00,000 - ₹ 12,00,000

Hotel Revenue Manager Position

The Hotel Revenue Manager will oversee the accuracy of room blocks, reservations, and group market codes.

Key Responsibilities:

  1. Communicate company values and culture to new employees.
  2. Review and implement new reservation procedures.
  3. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  4. Identify guest reservation needs and determine appropriate room types.
  5. Verify availability of room types and rates.
  6. Explain guarantee, special rate, and cancellation policies to callers.
  7. Accommodate and document special requests.
  8. Answer questions about property facilities, services, and room accommodations.
  9. Follow sales techniques to maximize revenue.
  10. Input and access data in the reservation system.
  11. Respond to any challenges found for accommodating rooming requests.
  12. Set up proper billing accounts according to Accounting policies.
  13. Troubleshoot, resolve, and document guest issues and concerns or escalate refer to appropriate individuals.
  14. Assist management in training, scheduling, counseling, and motivating and coaching employees.
  15. Serve as a role model and first point of contact for the Guarantee of Fair Treatment Open Door Policy process.
  16. Follow all company policies and procedures.
  17. Ensure uniform and personal appearance are clean and professional.
  18. Maintain confidentiality of proprietary information.
  19. Protect company assets.
  20. Welcome and acknowledge all guests according to company standards.
  21. Anticipate and address guests' service needs.
  22. Thank guests with genuine appreciation.
  23. Speak with others using clear and professional language.
  24. Prepare and review written documents accurately and completely.
  25. Answer telephones using appropriate etiquette.
  26. Develop and maintain positive working relationships with others.
  27. Comply with quality assurance expectations and standards.
  28. Read and visually verify information in a variety of formats.
  29. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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