Travel Team Manager
4 weeks ago
Etraveli Group is the leading global company for innovative tech solutions and fulfillment capabilities in online flight sales. Our mission is to simplify complexity by connecting millions of flights and travelers worldwide, from search to beyond.
We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. We have established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Our diverse team of over 2500 passionate professionals makes us the industry's tech wonder and best in the world at what we do.
We have major offices in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.
About the Role
The Customer Services department at ETG focuses on enhancing customer experience through ongoing improvements and positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team.
Responsibilities
- Lead team development responsibilities
- Support team members in their daily tasks
- Deliver on-the-job training
- Set personal targets with each team member
- Monitor team behavior towards customers & colleagues
- Evaluate team members' performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss team performance with the Assistant Manager and work on improvements
- Organize regular team meetings and one-on-ones
- Assess received feedback from clients/colleagues
- Prepare reports
- Manage team members' daily schedules and ensure assigned tasks are completed
Requirements
- Minimum 2 years of team handling experience
- Minimum HSC Pass
- Experience in GDS (Sabre, Amadeus, or Galileo)
- Windows, MS Office, Google Applications (expert)
- Fluent in English - any additional language will be considered a plus
- Team player
- Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert)
- Excellent communication skills
Salary Range: $50,000-$70,000 per year, depending on location and experience.
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