Voice Call Center Customer Service Position

3 days ago

Vizag, Andhra Pradesh, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 75,00,000
Customer Service Representative

Role Summary:

This position involves interacting with customers via phone to provide top-notch service and resolve inquiries, requests, and complaints in a timely manner.

The ideal candidate will possess strong verbal communication skills, a neutral accent, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service support via phone calls, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key performance targets while maintaining efficiency measures in accordance with performance targets and process guidelines.
Required Skills and Qualifications:
  • Strong verbal communication skills and ability to maintain a professional tone.
  • Neutral accent and good adaptation to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience.
  • Professional, courteous, friendly, and empathetic demeanor.
  • Active listening skills and ability to multitask.
  • Good data entry and typing skills.
Formal Education and Experience:
  • Graduation from any stream.
  • 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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