Voice Process Operations Manager

7 days ago


Vizag, Andhra Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Key Accountabilities:

  • Oversee the daily operations of the voice process, encompassing inbound, outbound, and tele-sales/customer service.
  • Lead a team of supervisors, team leaders, and agents to meet performance Key Performance Indicators (KPIs) & Service Level Agreements (SLAs).
  • Monitor call quality, customer satisfaction, and agent productivity.
  • Implement strategies to enhance first-call resolution (FCR) and reduce average handling time (AHT).
  • Drive training and development initiatives to improve communication and service delivery.
  • Handle escalations and ensure timely resolution of customer concerns.
  • Work closely with clients/stakeholders to ensure alignment on process requirements.
  • Prepare Management Information System (MIS) reports and share performance insights with management.
  • Implement process improvements to enhance efficiency and customer experience.

Responsibilities also include ensuring compliance with company policies, quality standards, and data security protocols.

Requirements:

  • Graduate/Postgraduate degree in any discipline.
  • 4–8 years of experience in Business Process Outsourcing (BPO)/call center, with at least 2 years in a managerial/supervisory role.
  • Strong expertise in voice process management (domestic/international).
  • Excellent communication, coaching, and people management skills.
  • Hands-on experience with call center technologies, dialers, and reporting tools.
  • Ability to manage performance metrics like AHT, CSAT, FCR, and attrition.
  • Willingness to work in rotational shifts (including night shifts, if required).

What We Offer:

  • Competitive salary package + performance-based incentives.
  • Fast-paced career growth opportunities.
  • Training & development programs for professional enhancement.
  • Exposure to global/domestic client processes.


  • Vizag, Andhra Pradesh, India beBeeTraining Full time ₹ 70,00,000 - ₹ 1,50,00,000

    Our organization is seeking an experienced Operations Training Specialist to drive training initiatives in our Global Voice Services division.The ideal candidate will have a strong background in process training and at least one year of experience as a Training Manager or Deputy Manager Training in Customer Service. Expertise in International Voice Process...


  • Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 42,00,000 - ₹ 45,00,000

    Customer Support Specialist - Voice ProcessWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist in a dynamic voice process role. The successful candidate will be responsible for providing exceptional customer service, resolving issues, and improving overall customer satisfaction.The ideal candidate will...


  • Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    We are looking for highly skilled professionals to join our team as Voice Process Associates. Our ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle inbound and outbound customer calls...


  • Vizag, Andhra Pradesh, India beBeeSpeechDevelopment Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Opportunity: Voice Solutions DeveloperWe are seeking an experienced voice solutions developer to join our team. As a member of this dynamic team, you will be responsible for developing cutting-edge voice solutions.Key Responsibilities:Develop and fine-tune deep learning models for voice synthesis (e.g., TTS, voice cloning).Implement and optimize neural...

  • Voice/Video Artist

    7 days ago


    Vizag, Andhra Pradesh, India beBeeArtistic Full time ₹ 30,00,000 - ₹ 45,00,000

    Job Opportunity:We are seeking a talented Voice/Video Artist to join our creative team and contribute to the development of engaging content for social media and brand videos.The successful candidate will have excellent voice modulation skills, basic knowledge of video editing tools, and the ability to work collaboratively as part of a dynamic team.Detailed...


  • Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 75,00,000

    US Voice Process AssociateWe are looking for a highly skilled and experienced US voice process associate to support our clients in the United States.Job Summary:The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with...

  • Enterprise Voice

    7 days ago


    Vizag, Andhra Pradesh, India beBeeNetworkSecurity Full time ₹ 18,00,000 - ₹ 24,00,000

    Job OverviewWe are seeking a highly skilled Unified Voice & Firewall Engineer to bridge the gap between enterprise voice collaboration systems and network firewall security. This is an exciting opportunity for a resourceful engineer who thrives in cross-functional environments, ensuring secure, reliable, and high-performing communications.Key...


  • Vizag, Andhra Pradesh, India beBeeOperations Full time ₹ 18,00,000 - ₹ 24,00,000

    **Job Title:** Direct Sales Processes Operations Manager**Overview:The successful candidate will be responsible for coordinating the daily activities of dealers, vendors, and city sales teams while managing backend operations, subscriptions, procurement, and reporting.Key Responsibilities include:Coordinate with dealers, vendors, and city sales team to...

  • Operations Manager

    6 days ago


    Vizag, Andhra Pradesh, India beBeeDelivery Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to oversee the day-to-day operations of our logistics and delivery network.Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operationsMeeting customer facing metrics, while maintaining cost...


  • Vizag, Andhra Pradesh, India beBeeStrategic Full time ₹ 1,40,35,740 - ₹ 1,68,41,400

    Job Summary:As a Strategic Process Improvement Manager, you will play a key role in enhancing operational efficiency and reducing waste by leveraging lean methods. Your primary objective will be to optimize facility utilization, streamline workflow, and collaborate with colleagues to design efficient workstations and processes.You will facilitate groups and...