Unique Opportunity as US Voice Support Specialist

1 week ago

Vizag, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 75,00,000
US Voice Process Associate

We are looking for a highly skilled and experienced US voice process associate to support our clients in the United States.

Job Summary:

The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive salary and performance incentives.
  • Career advancement opportunities.
  • One-Year retention bonus.
  • Allowances.

Position Title: Voice Process Associate Experience: 2 to 4 years Shift Timing: Night Shift (US Shift Hours)

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