Customer Success Associate

2 days ago

Jodhpur, Rajasthan, India beBeeCustomerSuccess Full time ₹ 21,40,000 - ₹ 35,00,000

About the Role

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our team. In this role, you will play a crucial part in managing candidate communications, ensuring the accuracy of candidate-provided documents, and delivering exceptional customer experiences.

As a Customer Success Associate, you will be responsible for:

  • Candidate Communications

    You will be the primary point of contact for candidates, responding to inquiries, resolving issues, and providing support via email or chat.

  • Document Verification

    You will review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.

  • Candidate Education

    You will educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.

  • Documentation and Feedback

    You will document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.

  • Team Collaboration

    You will collaborate with cross-functional teams to address candidate needs and enhance the overall experience.

  • Support Documentation

    You will create and maintain support documentation to streamline common and recurring questions.

  • Escalation Support

    You will assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.

  • Level 1 Escalations

    You will handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

What We're Looking For

We value candidates who possess the following qualities:

  • Proactivity

    Ability to take initiative, make decisions, and tackle challenges proactively.

  • Effective Communication

    Excellent communication skills, including clarity, professionalism, and empathy.

  • Attention to Detail

    A keen eye for detail and ability to solve problems effectively.

  • Tech Savviness

    Comfortable using Google Sheets and eager to learn new software tools.

  • Collaboration

    Enthusiasm for collaboration and willingness to learn and grow.

Benefits

This is a full-time internship opportunity offering a competitive salary and benefits package. You can expect to work a 6-day week from Monday-Saturday, with occasional night shifts or Sundays, which may require overtime pay. Your hard work and dedication will be recognized and rewarded.

We offer a dynamic and supportive work environment, where you can balance productivity with well-being. You will receive regular feedback and opportunities for growth and development.

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