
Customer Service Associate
4 days ago
We are seeking an experienced Customer Service Associate to manage and deliver our programs successfully. The role involves close collaboration with internal teams, learners, and external partners to ensure timely execution and exceptional learner experiences.
The ideal candidate will have strong communication, analytical skills, and a proactive approach.
- Support end-to-end program delivery, including scheduling, tracking, and reporting.
- Coordinate with internal teams, faculty, and external partners to meet program deadlines.
- Manage learner onboarding, engagement, and support during the program.
- Analyze program data to identify gaps and suggest improvements.
- Act as the primary point of contact for learners and stakeholders, resolving queries efficiently.
Requirements:
- Bachelor's degree.
- 0–3 years of experience in customer service, program coordination, or a similar role.
- Strong analytical skills with knowledge of MS Excel and basic data handling.
- Excellent verbal and written communication skills.
- Well-organized, detail-oriented, and able to handle multiple tasks.
- Comfortable working in a fast-paced environment with minimal supervision
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