Customer Service Advocate

2 days ago

Jodhpur, Rajasthan, India beBeeRelationship Full time ₹ 4,80,000 - ₹ 7,20,000
Chat Support Associate Job Description

A Chat Support Associate is responsible for delivering exceptional customer service and support via chat channels. This role requires strong communication skills, a deep understanding of our product offerings, and the ability to effectively communicate their features and benefits to customers.

Key Responsibilities:

  1. Customer Engagement: Engage with customers through regular follow-ups and personalized communication to build and maintain strong relationships.
  2. Customer Inquiries: Address customer inquiries and concerns, providing timely and accurate information.
  3. Product Knowledge: Develop a deep understanding of product offerings and effectively communicate their features and benefits to customers.
  4. Record Keeping: Maintain accurate and up-to-date records of all interactions with customers in our CRM system.
  5. Performance Reporting: Provide regular reports on sales performance, activities, and challenges.

Required Skills and Qualifications:

  • Sales Conversion Experience: Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
  • Excellent Communication: Excellent communication skills with a clear and persuasive approach.
  • Interpersonal Skills: Strong interpersonal skills and the ability to build rapport with customers.
  • Results-Driven: Results-driven and able to meet and exceed sales targets.
  • CMS and Office Suite: Familiarity with CRM software and proficiency in Microsoft Office Suite.

Benefits: As a Chat Support Associate, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and make a real impact on our customers' experiences.

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