Customer Success Manager

3 days ago

Jodhpur, Rajasthan, India beBeecustomer Full time ₹ 60,00,000 - ₹ 1,00,00,000

Customer Success Manager Position

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We are seeking an experienced professional to serve as a Customer Success Manager. This individual will be responsible for fostering strong relationships with our existing customers, understanding their needs and offering our products and services that best fit their requirements.

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  • Develop and maintain strong customer relationships through regular communication and follow-up.
  • Understand the needs and requirements of our customers, and offer them our products and services that meet their needs.
  • Identify opportunities to increase revenue through cross-selling and upselling.
  • Maintain accurate customer data and activity records using our CRM system.
  • Manage customer queries and complaints promptly and effectively, ensuring customer satisfaction.
  • Proactively contact customers to inform them about new products, services, promotions, and other relevant updates.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Continuously improve knowledge of our products and services, as well as industry trends and best practices.
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Required Qualifications:

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  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customer-facing role, with a track record of achieving customer satisfaction and delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software and other sales tools.
  • Knowledge of the latest industry trends and best practices in customer relationship management.
  • Ability to work independently as well as collaboratively with internal teams.
  • A positive and proactive attitude, with a strong work ethic and a desire to learn and grow.
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