Customer Relationship Manager

2 days ago

Jodhpur, Rajasthan, India beBeeRetention Full time ₹ 25,00,000 - ₹ 45,00,000
Key Account Manager Position

We are seeking an experienced Key Account Manager to manage customer interactions and drive business growth. This role involves developing and maintaining strong relationships with key clients, identifying opportunities for expansion and resolving any issues that may arise.

The ideal candidate will have advanced knowledge of sales strategies and techniques, as well as excellent communication and negotiation skills. They will be able to track performance metrics and analyze data to inform business decisions.

  • Contacting clients to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Processing orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation.
  • Maintaining detailed records of follow-ups and interactions.
  • Generating reports on conversion rates from trials to purchases, accounts suspended due to non-response, and number of follow-ups conducted.

Requirements:

  • Advanced knowledge of Microsoft Excel software.
  • Brief knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce and experience in Zendesk.

This is a unique opportunity to join a global technology leader and contribute to its continued success. We offer a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define this organization.

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