CRM Operations Specialist

5 days ago


Gandhinagar, Gujarat, India beBeecrm Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key CRM Position

This role oversees and optimizes the LeadSquared system to drive customer engagement, retention, and revenue growth. It serves as a bridge between sales, marketing, and support teams, ensuring effective use of the CRM, maintaining data integrity, and delivering actionable insights.

Main Responsibilities:
  • Crm Platform Management & Optimization
  • Data Integrity & Crm Hygiene
  • Lead Management & Automation
  • Cross-Functional Coordination
  • Training & Support
  • Reporting & Analytics
  • Customer Journey Strategy
  • Compliance & Security

This role will work closely with stakeholders to align CRM campaigns, lead routing, and customer interaction strategies. The professional will also train internal users on best practices for using LeadSquared and offer ongoing troubleshooting and support to ensure full platform adoption.

Required Qualifications & Skills:
  • Bachelor's degree in marketing, Business, IT, or related field.
  • 2–4+ years of experience managing CRMs or sales operations; experience with LeadSquared is a strong advantage.
  • Proficiency in CRM platforms and workflow automation; familiarity with LeadSquared is highly preferred.
  • Strong analytical and data-driven decision-making ability.
  • Excellent communication, training, and cross-team collaboration skills.
  • Detail-oriented, organized, and process-driven with the ability to manage multiple initiatives in a fast-paced environment.


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