Insurance Operations Manager

2 days ago


Hubli, Karnataka, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity: Insurance Operations Specialist

Key Responsibilities:

  • Takes complete ownership of post-payment cases ensuring a seamless customer experience.
  • Engages with customers via calls and emails to update them on next steps and outstanding requirements.
  • Collaborates with stakeholders (Insurers, TPA's, underwriters, business SPOCs) to facilitate timely case issuance.
  • Achieves monthly issuance targets with minimal Turnaround Time (TAT) and high First Time Right (FTR) rate.
  • Works closely with Insurers to optimize operational processes for improved issuance rates, reduced TAT, and enhanced FTR.

Requirements:

  • Strong written and verbal communication skills are essential.
  • A basic understanding of insurance underwriting and decision-making processes is necessary.
  • The ability to handle customers patiently, including difficult conversations, is crucial.
  • Proven stakeholder management skills are required to drive case progression.
  • Minimum 1+ years of experience in Insurance operations is preferred.
  • Basic computer and Excel skills are required.

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