
Insurance Operations Manager
2 days ago
Job Opportunity: Insurance Operations Specialist
Key Responsibilities:
- Takes complete ownership of post-payment cases ensuring a seamless customer experience.
- Engages with customers via calls and emails to update them on next steps and outstanding requirements.
- Collaborates with stakeholders (Insurers, TPA's, underwriters, business SPOCs) to facilitate timely case issuance.
- Achieves monthly issuance targets with minimal Turnaround Time (TAT) and high First Time Right (FTR) rate.
- Works closely with Insurers to optimize operational processes for improved issuance rates, reduced TAT, and enhanced FTR.
Requirements:
- Strong written and verbal communication skills are essential.
- A basic understanding of insurance underwriting and decision-making processes is necessary.
- The ability to handle customers patiently, including difficult conversations, is crucial.
- Proven stakeholder management skills are required to drive case progression.
- Minimum 1+ years of experience in Insurance operations is preferred.
- Basic computer and Excel skills are required.
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