
Senior Business Operations Coordinator
7 days ago
We're a global leader in all-in-one unified commerce platforms, delivering world-class software solutions. Our flagship product has served thousands of restaurants worldwide over the past decade and continues to grow rapidly.
Key Responsibilities- Develop a deep understanding of our software products and services
- Act as the primary point of contact for customers, building trust-based relationships
- Understand each client's business requirements and configure their account accordingly
- Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
- Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
- Share best practices to help restaurants maximize the value of our platform
- Provide remote and on-site support, ensuring high availability for your portfolio of customers
- Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
- Escalate critical issues promptly while coordinating with internal teams for resolution
- Communicate with users in clear, friendly, and professional language (verbal and written)
- Proactively engage with clients to anticipate needs and offer solutions
- Delight customers and turn them into brand ambassadors
- 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
- Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
- Excellent communication skills in English and at least one regional Indian language
- Ability to train and educate end users across different roles
- Strong problem-solving skills, independent thinking, and ability to work under pressure
- Highly available and willing to travel locally within the assigned metro city for client visits
- Passion for technology, customer success, and delivering great user experiences
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