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Business Operations Director
2 weeks ago
We are seeking a skilled professional to lead and guide our team in delivering comprehensive monitoring, governance, oversight, and regulatory reporting.
- Lead and manage KYC operations in alignment with compliance frameworks, policies, and internal control standards.
- Oversee Business-As-Usual (BAU) and client refresh processes, while identifying opportunities for global process migration and scalability.
- Provide effective people management, including coaching, mentoring, and ensuring service-level standards are consistently achieved.
- Collaborate with Compliance and senior business leaders to ensure adherence to regulatory requirements and business objectives.
- Supervise client onboarding processes and implement enhancements to improve the client experience.
- Deliver timely and accurate MIS (Management Information System) reports for senior stakeholders.
- Monitor daily account refresh activities to ensure documentation and regulatory standards are met.
- Conduct quality assurance reviews on onboarding and refresh cases to ensure compliance and accuracy.
- Maintain and update the "Book of Work" for system enhancements, upgrades, and process improvements.
