Senior IT Operations Specialist
2 weeks ago
We are seeking an experienced Senior IT Operations Specialist to oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
Main Responsibilities:
- IT Support and Troubleshooting
- Troubleshoot basic network connectivity issues in LAN/WAN environments.
- Resolve system-related problems, including software installations and antivirus updates.
- Generate reports and dashboards using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
- Coordinate the installation of client- and department-specific applications and systems.
- Elevate tickets to senior team members or specialists as needed.
- Monitor onboarding pipeline and ticket queues to ensure requests are handled according to Service Level Agreements (SLAs).
- Conduct regular system audits and upgrades to enhance performance and mitigate risks.
Required Skills and Qualifications:
- Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
- Experience with Freshservice and Manage Engine Desktop Central.
- Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro.
- Endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
- Able to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
- Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
- Implementation and management of security protocols to protect organizational data against unauthorized access and threats.
- Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment.
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