Senior Quality Specialist

2 days ago


Amrāvati, Maharashtra, India beBeeQuality Full time ₹ 8 - ₹ 10
Senior Quality Specialist

This is a Business Process Outsourcing (BPO) role that focuses on maintaining expert knowledge of products and services, ensuring compliance with security protocols, and providing effective coaching and feedback to team members.

Key Responsibilities:
  • Develop and maintain deep understanding of assigned products and services through training and certifications.
  • Monitor customer issue trends, case volume spikes, and inventory levels.
  • Lead daily team meetings and communicate operational updates.
  • Conduct regular coaching sessions and provide actionable feedback.
  • Evaluate compliance with established security protocols.
  • Analyze performance metrics weekly and present results to senior leadership.
  • Stay up-to-date on program and service topics to provide accurate support.
  • Collaborate with internal teams to address customer requests and improve processes.
Requirements:
  • Bachelor's degree or higher.

Essential Skills:

  • Proficiency in Microsoft Office and related applications.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and lead in a dynamic environment.
  • Strategic thinking and problem-solving skills for process improvements.
  • Effective communication and feedback delivery.


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