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Team Supervisor
2 weeks ago
Supervising a Team
About the Position:
- Oversee team members, monitoring work and attendance according to organizational policy and legal requirements.
- Guide team members for consistent high-performance delivery monthly.
- Identify performance issues, develop improvement plans, and implement corrective action.
- Ensure customer service meets contractual Key Performance Indicator (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Conduct team meetings for expedient communication and schedule team activities.
- Stay current on internal processes, policies, and procedures.
Required Skills & Qualifications:
- Motivated individuals who can develop and coach team members to meet performance expectations.
- Ability to work well under pressure, follow through on items, and meet deadlines.
- Strong written and verbal communication skills.
- Leadership, multi-tasking, prioritization, and meeting timelines.
- Mentorship, coaching, and providing direction to team members.
Benefits:
- Opportunity to grow and develop as a leader.
- Collaborative and dynamic work environment.
- Chance to make a positive impact on customer satisfaction.
