Customer Service Representative with Experience

1 week ago


Noida, Uttar Pradesh, India HCLTech Full time

Job Title: Customer Service Representative

Job Description for Experienced Professionals

We are seeking a skilled Customer Service Representative with experience to join our team at HCL Tech. As a Customer Service Executive, you will be responsible for resolving customer queries in line with client and business guidelines. If you have experience handling Inbound calls from UK customers, we encourage you to apply.

Key Responsibilities:

  • Answer all inbound queries as per call flow procedure.
  • Ensure adherence to process to maintain high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Meet break schedule adherence.
  • Participate in motivational activities and implement feedback given during monitoring sessions.
  • Update various logs like escalation log, complaint tracker etc.
  • Maintain data security - proprietary data of customers.

Contact Information:



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