Charitable Donations Coordinator

4 days ago

Vadodara, Gujarat, India beBeeFundraising Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Charitable Donations Coordinator

The role of a Charitable Donations Coordinator is multifaceted and varied, covering aspects of donor processing, quality control, communications, and office tasks as assigned.

Exceptional customer service is provided to Lion members and donors through multiple communication channels, including email and phone. Research and response to Lions' questions, complaints, concerns, and issues related to administration and compliance requirements of clubs, districts, or multiple districts are carried out in a timely manner.

Coordination with headquarters teams on donor entry, quality control queues, and recognition processing takes place. Support for the promotion and development of charitable initiatives is provided through various communication methods.

Responsibilities:

  • Data entry, donation, and recognition information is processed via data entry. Donation-related documentation is assembled and ensured to be properly indexed and linked with donation payment data. Quality assurance of all India donation data entry is conducted to ensure data integrity. This includes generating reports, reviewing entries, and conducting research in various databases. Coordination with other departments to process donations and related functions as assigned is supported.
  • Donor processing product or service issues are resolved by clarifying the member/donor's issue, determining the cause, and selecting/relying the best solution to resolve the issue. Various resources are utilized in researching and responding to issues.
  • Effective communication with Lion members, leaders, and staff/departments to resolve concerns within set turn-around times is carried out.
  • Accuracy and timely submission of MIS (monitoring reports), including vendor MIS, are ensured.
  • Research and analysis of NGO or charitable organizations may be conducted to maintain current awareness of industry best practices.
  • Legal, financial compliance, and audit requirements are met. Ad hoc reports are executed as directed.
  • Data management using Ms Excel: Ability to handle and organize large datasets across multiple rows and columns efficiently. Create and manipulate Pivot Tables, apply consistent formatting, use rules for conditional formatting, basic data analysis to perform calculations, filter data, identify and compute percentages for comparisons and other metrics.

Requirements:

  • Bachelor's or master's degree in a relevant field, such as business administration, social services, etc.
  • Minimum of 3-5 years of related experience (office 365, account receivables administration, grants, etc.)
  • Ability to learn new processes and rapidly adapt to changing priorities.
  • Comfort with operating in multiple databases with comprehension and accuracy.
  • Good in MS Excel, eye for detail.

This position involves hybrid working, 3 days from office & 2 days from home, with benefits like Mediclaim, Group Personal Accident policy & Gratuity.

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