Senior Technical Support Specialist

1 week ago


Hyderabad, Telangana, India Microsoft Full time
Overview
Microsoft Advertising is a leading destination for experienced digital advertising professionals seeking a rewarding career and lifestyle. As a Service Engineer, you will provide advanced technical support for Microsoft online advertising global sales teams with a primary focus on technically supporting paid search results that appear on Bing and other web properties.

Responsibilities
Perform deep technical investigations to isolate and solve complex performance issues for Microsoft Advertising customers & partners. Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality. Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customers from being impacted.

Requirements
A BS in Computer Science, Engineering or related technical discipline is required. Preferred advanced problem-solving ability to drive great customer service and strong team relationships. Minimum 4-6 years experience in a technical support or software development organization (Tier 3 experience preferred), in the online industry for a high-volume commercial website or service. Experience communicating and supporting non-technical partners and clients. Strong documentation skills to be utilized for case management, knowledge capture, bug management and training. Occasional night and weekend on-call work is required.

Salary Information
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.

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