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Business Systems Consultant

2 months ago

Gurgaon, Haryana, India Sun Life Full time

Unlock your potential in a dynamic and collaborative environment at Sun Life.

As a Business Systems Consultant, you will leverage your expertise in business concepts, practices, and procedures to drive IT and general operations forward. With a deep understanding of the organization's systems and processes, you will analyze user needs, translate them into requirements, and collaborate with the team to increase productivity and reduce costs.

Key Responsibilities:

  • Analyze and define user needs, translating them into requirements and user stories.
  • Document the impact of systems, processes, procedures, and clients on future development, focusing on the links between processes and systems throughout the organization.
  • Create and provide comments on internal and external communications and user documentation.
  • Review and provide comments on business and technical documentation.
  • Support business on the roll-out of developed solutions, focusing on end-to-end validation.

Requirements:

  • Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
  • Experience in supporting customer-facing operations is an asset.
  • Experience working with client-facing technologies and digital engagement platforms.
  • Experience in transformational system work, moving from legacy systems to modern systems.
  • Skilled in test execution and understanding outcomes.
  • Strong communication skills to convey complex business and technical concepts clearly and simply.
  • Ability to work and demonstrate cooperation in a matrixed team environment.
  • Experience with data and integration modeling.
  • Experience with business case development and modeling.
  • Excellent multitasking, prioritization, and time management skills.
  • Comfortable working in ambiguous environments.

What's in it for you?

  • A culture of continuous learning and improvement.
  • A friendly, collaborative, and inclusive environment in an interactive team setting.
  • Being part of Sun Life's journey in developing the next greatest digital experience.
  • Working together, sharing common values, and encouraging growth and achievement.