Exceptional Technical Support Expertise Required

4 days ago


Alwar, Rajasthan, India beBeeTechnical Full time ₹ 7,20,000 - ₹ 10,15,000
Job Title: Sr Technical Support Engineer

We are seeking a highly skilled and motivated individual to fill the role of Sr Technical Support Engineer.

This position requires providing remote technical assistance related to Alvaria products, diagnosing and troubleshooting complex application issues, and engaging additional resources when necessary.

Primary Role & Responsibilities:
  • Resolve technical issues of the Alvaria product suite for our customers and partners worldwide.
  • Document and verify reported problems, troubleshoot and resolve issues using all available tools, resources, and documentation.
  • Engage additional resources when necessary, log/report issues on our CRM, and provide effective communication to customers, peers, and other teams.
  • Understand and set issue priority based upon urgency and business impact.
Qualifications:
  • Mandatory hands-on experience in Networking, CentOs Linux, Windows OS, and at least two from Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, or Object Oriented Programming.
  • Secondary skills: VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, Cloud technologies – AWS and/or Google knowledge, Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).
Job Requirements:
  • Ability to work in a technical and fast-paced environment.
  • Ability to achieve KPIs on a regular basis.
  • Flexibility to work hours outside of normal shift, to meet customer needs.
  • Flexibility to work during weekends.


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