Jr. Technical Support Engineering

3 days ago

Alwar, Rajasthan, India CloudLabs Inc Full time

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please follow us here:

Website: cloudlabsit.com

: CloudLabs Inc

Email us: info@cloudlabsit.com

What we offer:

  • We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
  • Competitive pay package.
  • Attractive policy, medical insurance benefits, industry leading trainings.

Job Summary

We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Job type: Onsite -Gurugram

Job Location: India

  • Customer/Technical Support Executive-International

    2 weeks ago

    Alwar, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • Technical Support Specialist

    3 days ago

    Alwar, Rajasthan, India beBeeField Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Service EngineerJob Description: We are seeking a skilled Service Engineer to provide on-site technical support for installations across various regions. As a key member of our team, you will be responsible for handling customer complaints, commissioning calls, and resolving service issues in a timely manner.Required Skills and...

  • Exceptional Technical Support Expertise Required

    3 days ago

    Alwar, Rajasthan, India beBeeTechnical Full time ₹ 7,20,000 - ₹ 10,15,000

    Job Title: Sr Technical Support EngineerWe are seeking a highly skilled and motivated individual to fill the role of Sr Technical Support Engineer.This position requires providing remote technical assistance related to Alvaria products, diagnosing and troubleshooting complex application issues, and engaging additional resources when necessary.Primary Role &...

  • Technical Support Role

    3 days ago

    Alwar, Rajasthan, India beBeeAnalyzing Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Support SpecialistRole: Provide technical support for various applications and tools.Experience: 4-8 years of experience in a related field is required.Location: Remote work available. Willingness to travel to office or customer sites as needed.Notice Period: Immediate start possible.Key Skills:Excellent troubleshooting skills with ability to...

  • Technical Support Specialist

    2 days ago

    Alwar, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 16,40,000

    Job Summary:Key ResponsibilitiesProvide technical support to internal and external users via email, forms or telephone.Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.Perform configuration changes in Odessa to meet user requirements.Escalate complex issues to higher-level support teams or Odessa...

  • Technical Support Specialist

    5 days ago

    Alwar, Rajasthan, India beBeeTroubleshooting Full time ₹ 10,00,000 - ₹ 15,00,000

    As a Technical Support Specialist, you will be responsible for providing business-critical assistance to customers worldwide. This involves gathering information efficiently through effective communication.Key ResponsibilitiesExplain customer responsibilities in resolving issues and communicate next steps to inspire confidence.Demonstrate strong analytical...

  • Technical Support Specialist

    2 days ago

    Alwar, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Overview">We are looking for a skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers on various systems and infrastructure.">Key Responsibilities:">">Monitor the infrastructure, including CPU, memory, hard disk size, log size, and other...

  • Senior Customer Support Engineer

    3 days ago

    Alwar, Rajasthan, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

    Job Title: Technical Solutions Architect">">We are seeking a seasoned professional to join our team as a Technical Solutions Architect. In this hybrid role, you will combine deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.">This role is ideal...

  • IT Technical Support Position

    5 days ago

    Alwar, Rajasthan, India beBeeSupport Full time US$ 50,000 - US$ 80,000

    Job Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team.The successful candidate will be responsible for providing technical support and assistance to users via various communication channels.Key Responsibilities:Incident Management: Respond to, record, categorize, and prioritize incidents in the...

  • Technical IT Support Specialist

    4 days ago

    Alwar, Rajasthan, India beBeeFieldSupport Full time  80,000 -  1,20,000

    Job Title:An IT Support Professional is required to provide technical assistance to end-users across the organization.The role involves providing on-site and remote support for desktops, laptops, printers, and peripherals.Troubleshooting operating system and application-related issues (Windows, MS Office, email, etc.) is a key responsibility.The selected...