Dedicated Technical Support Specialist

6 days ago


Pune, Maharashtra, India beBeeAnalytical Full time ₹ 2,50,000 - ₹ 4,00,000
Job Title: Specialist Support Services Administrator

We are seeking a highly skilled Service Desk Analyst to join our team in Pune. This is an excellent opportunity for those who want to work in a dynamic environment and take their career to the next level.

About the Role:

This role involves providing first-level support to our customers via phone, email, or chat. You will be responsible for troubleshooting and resolving technical issues related to hardware, software, and network connectivity.


Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Troubleshoot and resolve technical issues using diagnostic tools and knowledge of IT systems.
  • Collaborate with internal teams to resolve complex issues and improve service delivery.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 0-3 years of experience in IT or customer support.
  • Strong communication and interpersonal skills.
  • Familiarity with ticketing tools like ServiceNow, Remedy, Jira, etc.
  • Basic knowledge of ITIL processes and SLAs.

What We Offer:
  • Competitive salary package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and talented individual who is looking for a challenging role, please submit your application with your resume and cover letter.



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