
Order Manager
4 days ago
As a key member of our team, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Communicate with internal stakeholders, such as warehouse and shipping teams, to resolve order-related issues.
- Analyze and resolve complex customer complaints, escalating issues to management as necessary.
- Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
- Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
- Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary.
Requirements:
- Experience: 1-2 years of customer service experience, preferably in Order Management.
- Skills: Excellent communication skills, problem solving and analytical skills.
- Language: Fluency in English (written and verbal) is required.
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