Order Manager

4 days ago


Mumbai, Maharashtra, India beBeeOrderManagement Full time ₹ 6,00,000 - ₹ 10,50,000
Job Overview:

As a key member of our team, you will be responsible for managing and resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communicate with internal stakeholders, such as warehouse and shipping teams, to resolve order-related issues.
  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
Responsibilities:
  • Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.
  • Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.
  • Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary.

Requirements:

  • Experience: 1-2 years of customer service experience, preferably in Order Management.
  • Skills: Excellent communication skills, problem solving and analytical skills.
  • Language: Fluency in English (written and verbal) is required.


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