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Deputy Manager- Order Services

2 weeks ago

Mumbai, Maharashtra, India Fact Personnel Full time US$ 80,000 - US$ 1,20,000 per year

Role & responsibilities

Act as the primary point of contact for order-related inquiries, updates, and issue resolution.

Provide excellent customer service by addressing order status requests, shipping delays, and other concerns.

Collaborate with supply chain teams to manage backorders, shortages, and other issues to counterparts.

Ensure accurate documentation for all orders, including invoices, shipping documents, and purchase orders.

Identify order discrepancies, shipment delays, or payment issues.

Preferred candidate profile

Order Management, Operations/Supply Chain

Should be responsible for overseeing the end-to-end order process, ensuring accurate and timely entry, processing, and fulfilment of customer orders. Role should serve as a key point of contact between customers, sales teams, logistics, to ensure smooth order flow.