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Process Improvement Lead

1 week ago


Gurgaon, Haryana, India Amazon Full time
Key Responsibilities:

The ideal candidate will actively seek to understand Amazon's core business values and initiatives, translating them into everyday practices. Some key result areas include:
  • Experience in managing process and operational escalations
  • Driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations


The candidate will be responsible for communicating and taking the lead role in identifying gaps in process areas, working with all stakeholders to resolve them. Additionally, they will be a Subject Matter Expert (SME) for the process and a referral point for peers and junior team members.