Process Lead

2 weeks ago

Gurgaon, Haryana, India Amazon Full time

DESCRIPTIONAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations We work in collaboration with Shopping feature teams to enhance customer experience CX quality across shopping features devices and locales Our primary focus lies in handling annotations for training measuring and improving Artificial Intelligence AI and Large Language Models LLMs enabling Amazon to deliver a superior shopping experience to customers worldwide Our mission is to empower Amazon s LLMs through Reinforcement Learning from Human Feedback RLHF across various categories at high speed We aspire to provide an end-to-end data solution for the LLM lifecycle leveraging cutting-edge technology alongside our operational excellence By joining us you will play a pivotal role in shaping the future of the shopping experience for customers worldwide Key job responsibilities The candidate actively seeks to understand Amazon s core business values and initiatives and translates those into everyday practices Some of the key result areas include but not limited to xc2 xb7 Experience in managing process and operational escalations xc2 xb7 Driving appropriate data oriented analysis adoption of technology solutions and process improvement projects to achieve operational and business goal xc2 xb7 Managing stakeholder communication across multiple lines of business on operational milestones process changes and escalations xc2 xb7 Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps xc2 xb7 Be a SME for the process and a referral point for peers and junior team members xc2 xb7 Has the ability to drive business operational metrics through quantitative decision making and adoption of different tools and resources xc2 xb7 Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes xc2 xb7 Ability to perform deep dive in the process and come up with process improvement solutions through automation xc2 xb7 Shall collaborate effectively with other teams and subject matter experts SMEs Language Engineers LaEs to support launches of new process and servicesAbout the team Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations We work in collaboration with Shopping feature teams to enhance customer experience CX quality across shopping features devices and locales Our primary focus lies in handling annotations for training measuring and improving Artificial Intelligence AI and Large Language Models LLMs enabling Amazon to deliver a superior shopping experience to customers worldwide Our mission is to empower Amazon s LLMs through Reinforcement Learning from Human Feedback RLHF across various categories at high speed We aspire to provide an end-to-end data solution for the LLM lifecycle leveraging cutting-edge technology alongside our operational excellence By joining us you will play a pivotal role in shaping the future of the shopping experience for customers worldwide BASIC QUALIFICATIONS xc2 xb7 A Bachelor s Degree and relevant experience of 3 years in AI Model training or Quality control xc2 xb7 Candidate must demonstrate language proficiency in Spanish language in all of the following verbal writing reading and comprehension Required language level B2 B2 2 C1 or above xc2 xb7 Excellent communication written oral skills with the ability to curate responses for LLM development xc2 xb7 Experience in analytical problem-solving and critical-thinking skills xc2 xb7 Comfortable working in a fast paced highly collaborative dynamic work environment xc2 xb7 Willingness to support several projects at one time and to accept re-prioritization as necessary xc2 xb7 Demonstrated leadership with a bias towards action and ownership with strong organizational skillsPREFERRED QUALIFICATIONSExperience with Artificial Intelligence interaction such as prompt generation and open AI s Amazon

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