BPO Process Improvement Specialist

7 days ago


Gurgaon, Haryana, India NTT DATA Full time
Job Description
In this role, you will play a critical part in managing service desk contact center and overseeing account processes and operations to ensure productivity and quality. Your responsibilities will include improving operational processes by identifying areas for enhancement and implementing strategies to increase efficiency. Additionally, you will control and manage activities that are part of the production of goods and services and ensure compliance and security.

About the Ideal Candidate
We are seeking an experienced professional with overall 8-10 years of experience with customer focus and customer service skills. The ideal candidate should have over 8 years of experience in managing delivery for service desk including voice chat email and handling one or multiple modules in SAP S4HANA. They should also possess knowledge of FICO SD MM PP QM PM and have strong communication and presentation skills.

Key Requirements
  • Overall 8-10 years of experience with customer focus and customer service skills
  • Over 8 years of experience in managing delivery for service desk including voice chat email and handling one or multiple modules in SAP S4HANA
  • Knowledge of FICO SD MM PP QM PM
  • Strong communication and presentation skills


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