Service Delivery Excellence Leader

3 weeks ago


Kanpur, Uttar Pradesh, India Medanta Full time

About Medanta

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Medanta is a leading multispecialty healthcare provider in India, committed to delivering world-class care to our patients. We have a reputation for excellence in patient services, with a proven track record of improving patient outcomes and enhancing the quality of life for those we serve.

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Job Description

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We are seeking a highly experienced Patient Care Services Director to join our team in Lucknow. The successful candidate will have a strong background in patient care coordination, service delivery improvement, and team leadership.

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Key Responsibilities

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  • Develop and implement policies and procedures for OPD & IPD operations">
  • Provide guidance and support to the team to ensure high-quality patient care">
  • Collaborate with diagnostic and treatment activities to achieve high customer satisfaction levels">
  • Review and analyze data to identify trends and opportunities for improvement">
  • Maintain accurate records and reports of departmental activities">
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Requirements

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  • Graduate with Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field (plus)">
  • Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields (preferred)">
  • Minimum 5-7 years of experience in a similar role, preferably in a hospital setting">
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Estimated Salary: ₹1,00,000 - ₹1,80,000 per month, depending on experience and qualifications

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Benefits: Comprehensive benefits package, including medical insurance, retirement plan, and paid time off

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Location: Lucknow, Uttar Pradesh



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