Service Delivery Excellence Leader
3 weeks ago
About Medanta
">Medanta is a leading multispecialty healthcare provider in India, committed to delivering world-class care to our patients. We have a reputation for excellence in patient services, with a proven track record of improving patient outcomes and enhancing the quality of life for those we serve.
">Job Description
">We are seeking a highly experienced Patient Care Services Director to join our team in Lucknow. The successful candidate will have a strong background in patient care coordination, service delivery improvement, and team leadership.
">Key Responsibilities
">- ">
- Develop and implement policies and procedures for OPD & IPD operations">
- Provide guidance and support to the team to ensure high-quality patient care">
- Collaborate with diagnostic and treatment activities to achieve high customer satisfaction levels">
- Review and analyze data to identify trends and opportunities for improvement">
- Maintain accurate records and reports of departmental activities">
Requirements
">- ">
- Graduate with Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field (plus)">
- Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields (preferred)">
- Minimum 5-7 years of experience in a similar role, preferably in a hospital setting">
Estimated Salary: ₹1,00,000 - ₹1,80,000 per month, depending on experience and qualifications
">Benefits: Comprehensive benefits package, including medical insurance, retirement plan, and paid time off
">Location: Lucknow, Uttar Pradesh
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