Coordinated Multilingual Leader

6 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 17,50,000
Subtitling Coordination Team Lead">

About the Role:

As a Subtitling Coordination Team Lead, you will oversee the day-to-day operations of the team. This includes supervising Localization Coordinators, setting clear objectives, and ensuring each team member aligns with the team's vision.

Responsibilities:

  • Lead and supervise Localization Coordinators within your span of control.
  • Set clear objectives and ensure each team member aligns with the team's vision.
  • Communicate expectations, goals, and feedback to the group regularly and resolve any concerns or issues proactively.
  • Liaise and collaborate with the Translator Support team to report linguist pool health and plan for capacity for rare languages.
  • Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
  • Be responsible for the team's morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.
  • Conduct regular team meetings to discuss progress and plan future activities.
  • Conduct timely 1:1s with all coordinators in your span.
  • Drive HR processes and policies within the team and back up managers as needed on certain team responsibilities.
  • Be responsible for the team's productivity, volume management, leave planning, business continuity, and succession planning.
  • Communicate regularly with management regarding project status and any issues that arise with capacity or resources that may impact client deadlines.
  • Ensure process changes are clear, policies are read and adhered to.
  • Act as a liaison between the team and Assistant Managers/Managers.
  • Ensure the team meets all project deadlines and goals, as well as participates in all required training sessions.
  • Generate reports on the team's performance, track KPIs and SLAs, work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports (e.g., Productivity, Quality, OTD etc.) are maintained and updated regularly.
  • Facilitate effective handovers (if required) across shifts.
  • Be responsible for scheduling and rescheduling work for your language group in Subtitling Coordination.
  • Monitor email inboxes to ensure your team adheres to email compliance of timely responses to emails sent from community support and freelancers.
  • Address user payments in a timely manner and ensure none are pending to be actioned on by your Coordinators.
  • Work closely with the Manager to absorb tasks when the Assistant Manager is on leave.
  • Drive continuous improvement in the quality of coordination and communication within the team.
  • Suggest ideas for improvement both from a people and process perspective.
  • Be flexible and help as required in any area of need.
  • Mentor Subject Matter Experts to bring them up to the next level.

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