Customer Service Professional

3 days ago


Madurai, Tamil Nadu, India beBeeLuxury Full time ₹ 12,00,000 - ₹ 15,00,000

About our luxury jewelry brand, we are renowned for exquisite craftsmanship and timeless elegance, blending tradition with contemporary artistry.

As a key member of our team, you will be responsible for managing client relationships and providing exceptional experiences to our clientele.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate records, order details, and communication logs.
  • Plan and execute CRM campaigns to drive client retention.
  • Analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics.

Requirements:

  • Experience: 2-4 years in CRM, retail, or luxury brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.


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