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Digital Customer Service Specialist

2 weeks ago

Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 85,00,000
Customer Service Expert

We are seeking a skilled and efficient Customer Service Expert to handle customer inquiries via chat.

  • Key Responsibilities:
  • Respond promptly and professionally to customer queries.
  • Provide accurate information regarding products/services.
  • Resolve customer concerns efficiently while ensuring high levels of customer satisfaction.
  • Document all interactions in the system as per company policies.
  • Follow standard procedures and guidelines while troubleshooting issues.
  • Collaborate with internal teams for issue resolution when necessary.

Requirements:

  • Education: Bachelor's Degree or higher in any field.
  • Communication Skills: Excellent written English communication is mandatory.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Prior experience in BPO/chat support is an added advantage.

As a Customer Service Expert, you will have the opportunity to develop your skills and build a rewarding career in digital customer service. You will work in a dynamic environment where no two days are the same.