Customer Service Representative

2 days ago

Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Job Overview

We are seeking a dedicated Customer Support Specialist to join our team. This is a full-time on-site position that requires exceptional customer service and technical support skills.

The ideal candidate will ensure customer satisfaction and provide online support primarily through email and slack channels.

This role involves providing swift resolutions to diverse customer inquiries across multiple shifts, ensuring consistent support coverage.

  • Deliver prompt, high-quality, courteous, and timely responses/support across all support channels (email, chat, slack, video).
  • Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting.

Key Responsibilities:

  • Identify trends and surface them to relevant teams.
  • Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers.
  • Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations.
  • Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers.
Required Skills and Qualifications
  • Strong problem-solving skills and attention to detail.
  • Effective communication skills, both written and verbal.
  • Technical support skills (HTML/CSS/JS) are a plus.
  • Bachelor's degree in a technology-related field is a plus.
  • Knowledge in the e-commerce industry is a plus.

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