Customer Service Specialist

22 hours ago

Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Role Summary

We are seeking a Customer Relationship Specialist to serve as the primary point of contact for customer issue resolution and communication. The ideal candidate will have strong communication skills, problem-solving abilities, and experience in international call center operations.

Key Responsibilities:
  • Serve as the single point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.
  • Ensure accurate feasibility checks and product selection using client tools, adhering to client standards and guidelines throughout the qualification process.
  • Manage order creation, follow-up, and maintain end-to-end visibility of order status.
  • Proactively engage with internal and external stakeholders, ensuring clear and timely communication.
  • Ensure 100% quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers according to the agreed process.
Requirements:
  • Strong communication skills, including experience handling international customer calls and effective written communication.
  • Strong problem-solving abilities with a customer-first mindset.
  • At least 1+ years of experience in International Call Center operations.
  • Order Management knowledge is preferred.
What We Offer:

A dynamic work environment with opportunities for growth and development.

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