Learning and Development Leader

5 days ago

Bellary, Karnataka, India beBeeLuxury Full time ₹ 19,44,000 - ₹ 23,12,000
Training Director

The position of Training Director is crucial in shaping the learning and development strategy across our organization, with a strong focus on excellence in luxury retail.

The ideal candidate will design, drive, and implement training programs to enhance customer experience, product knowledge, and sales skills among frontline staff, store managers, HO employees, and leadership teams.

This role involves developing and executing the overall training strategy for the company, aligned with business objectives. The Training Director will identify training needs through TNI and partner with leadership to design customized programs, build a training roadmap for all levels, and work closely with Retail Operations, Merchandising, and HR to embed training in business culture.

Key Responsibilities:
  • Strategy & Design:
    • Develop and execute the overall training and learning strategy for the company, aligned with business objectives.
    • Identify training needs through TNI and partner with leadership to design customized programs.
    • Build a training roadmap for all levels — frontline staff, store managers, HO employees, and leadership teams.
    • Work closely with Retail Operations, Merchandising, and HR to embed training in business culture.
  • Program Development & Delivery:
    • Create and deliver training modules on luxury customer service, clienteling, selling skills, brand storytelling, and enhancing overall Customer experience.
    • Develop product knowledge sessions in collaboration with design/merchandising teams.
    • Implement e-learning and blended learning solutions to enhance accessibility.
  • Quality & Standards:
    • Ensure consistency in brand training delivery across all stores and regions.
    • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback, and sales performance.
    • Establish KPIs and reporting metrics for training impact.
    • Standardize induction programs for all new hires.
  • Innovation & Continuous Improvement:
    • Introduce new learning methodologies (digital learning platforms, gamification, microlearning).
    • Stay updated with luxury retail training trends, competitor benchmarks, and best practices.
  • Training Evaluation & Impact Assessment:
    • Develop and implement a framework to evaluate training effectiveness at all levels.
    • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value, repeat customer rate.
    • Collect and analyze participant feedback, customer feedback, and manager inputs to continuously refine programs.
    • Generate regular reports on training outcomes for leadership, highlighting ROI and actionable insights.
    • Benchmark training impact against industry best practices to ensure competitive advantage.
    Qualifications & Experience:
    • Master's degree in HR, Business, or related field.
    • 10-12 years of experience in Training & Development, with at least 5 years in a leadership role.
    • Prior experience in luxury retail, fashion, or hospitality is mandatory.
    • Exposure to digital learning platforms, instructional design, and global training standards preferred.

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