Support Business Growth Specialist

5 days ago

Alwar, Rajasthan, India beBeeSystemAdministrator Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

The Zendesk Administrator is a critical role responsible for the administrative management of Zendesk. This includes day-to-day configuration, support, and maintenance of our Zendesk instance.

Collaborating closely with customer success teams, operations, and other key stakeholders, you will focus on continuously improving the platform to support business growth.

Responsibilities:

  • Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes.
  • Identify, install, configure, and maintain applications in Zendesk to support business needs.
  • Work with teams to create specific workflow configurations.
  • Review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure workflows capture relevant analytics for process improvement, client offerings, measuring agent performance, and optimizing support.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs.
  • Define and maintain agent roles per business requirements.
  • Audit agent permissions and ensure access is appropriate.
  • Agent management including creating, deactivation, role reassignment, and deactivation.
  • Maintain Zendesk data integrity by employing defined processes and best practices.

Required Skills & Qualifications:

  • 3+ years of experience as a Zendesk System Administrator.
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Experience working in multi-brand enabled environments is a plus.
  • Excellent communication and organizational skills with the ability to multitask.
  • Resourceful and creative problem solver.
  • Strong team player, able to work with minimal or no supervision.
  • Ability to thrive in a fast-paced environment and deliver timely, accurate results.

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