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Senior Operations Coordinator

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Job Title: Senior Operations Coordinator

The ideal candidate will have a strong background in MS Excel, Power BI, and VBA Macros, with excellent analytical skills and ability to work independently.


Key Responsibilities:
  • Develop and design database/dashboard architecture per given instructions and modify them to accommodate business requirements.
  • Demonstrate strong analytical skills, consolidating and integrating data from multiple sources into a single reporting environment.
  • Manage people and stakeholders, communicating effectively to ensure compliance with company standards.
  • Identify ways to develop and deliver required elements, solving complex problems and making critical decisions.

Requirements:
  • 5+ years of experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees.
  • Ability to prioritize workload, meet deadlines, and perform multiple tasks with attention to detail.
  • Solid critical and organized thinking/explanation, problem-solving, and interpersonal skills.
  • Sound arithmetic and analytical problem-solving skills.
  • Ability to scrub, dissect, and shape data, create customized reports.

Desirable Skills:
  • Good knowledge of applications used for MIS Reporting (MS Excel, Power BI, and VBA Macros).
  • Excellent verbal, written, and comprehension skills.
  • Ability to work independently with minimal supervision.

Bonus Points:
  • Excellent communication and team leadership skills.