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2 days ago
Job Title:
Onboarding Integration SpecialistWe are seeking a highly skilled Onboarding Integration Specialist to join our team. As an Onboarding Integration Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers by assisting with data integration, ETL/ELT operations, and technical configurations.
Responsibilities:
- Lead customer onboarding sessions to ensure smooth product adoption and integration.
- Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
- Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
- Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
- Collaborate with cross-functional teams to enhance onboarding experiences.
- Provide technical support and guidance on data-related challenges during onboarding.
- Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.
- Work effectively to overlap with global customers in various time zones.
Requirements:
- 3-5 years of experience in SaaS onboarding, data operations, or a related technical field.
- Proficiency in ETL/ELT processes and data transformation methodologies.
- Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
- Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
- Scripting expertise is highly preferred.
- Excellent problem-solving skills with a keen eye for detail.
- Strong communication and interpersonal skills to engage effectively with customers.
- Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.
Preferred Qualifications:
- Prior experience in US-based SaaS product-based companies.
- Familiarity with cloud platforms, APIs, and automation tools.
- Experience in customer success, technical support, or product implementation roles.
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