SaaS Onboarding Specialist

3 days ago

Palakkad, Kerala, India beBeeIntegration Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title:

Onboarding Integration Specialist

We are seeking a highly skilled Onboarding Integration Specialist to join our team. As an Onboarding Integration Specialist, you will be responsible for ensuring a seamless onboarding experience for our customers by assisting with data integration, ETL/ELT operations, and technical configurations.

Responsibilities:

  • Lead customer onboarding sessions to ensure smooth product adoption and integration.
  • Assist customers in migrating data through ETL/ELT pipelines while ensuring data accuracy and consistency.
  • Perform SQL queries and database operations to validate, transform, and troubleshoot customer data.
  • Utilize advanced Excel and spreadsheet skills for data manipulation, validation, and reporting.
  • Collaborate with cross-functional teams to enhance onboarding experiences.
  • Provide technical support and guidance on data-related challenges during onboarding.
  • Develop and maintain documentation for onboarding processes, best practices, and troubleshooting guides.
  • Work effectively to overlap with global customers in various time zones.

Requirements:

  • 3-5 years of experience in SaaS onboarding, data operations, or a related technical field.
  • Proficiency in ETL/ELT processes and data transformation methodologies.
  • Strong SQL skills with experience in writing complex queries, data validation, and troubleshooting.
  • Advanced Excel and spreadsheet skills, including formulas, pivot tables, and automation.
  • Scripting expertise is highly preferred.
  • Excellent problem-solving skills with a keen eye for detail.
  • Strong communication and interpersonal skills to engage effectively with customers.
  • Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.

Preferred Qualifications:

  • Prior experience in US-based SaaS product-based companies.
  • Familiarity with cloud platforms, APIs, and automation tools.
  • Experience in customer success, technical support, or product implementation roles.

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