Career Growth Specialist

12 hours ago


Palakkad, Kerala, India beBeeGrowth Full time ₹ 10,00,000 - ₹ 15,00,000
**Job Title:** Career Growth SpecialistAt our organization, we are dedicated to delivering solutions that address real business challenges and accelerate growth.We seek a dedicated and data-driven Career Growth Specialist to join our team. In this role, you will improve the overall customer experience by managing key performance indicators (KPIs).Key Responsibilities:
  • Monitor and analyze KPIs: Track and analyze customer sentiment, engagement scores, and service request completion SLAs.
  • Cross-functional collaboration: Work closely with teams to align customer feedback and performance data with ongoing product development and feature enhancements.
  • Customer education & empowerment: Deliver regular training and resources to customers based on their needs and product usage data.

Required Skills:

• 1-3 years of experience in a Customer Success or related customer-facing role, preferably within SaaS or technology industries.

• Strong ability to analyze and interpret customer data, including sentiment analytics, engagement scores, and service metrics.

• Proven ability to build strong, lasting relationships with customers, understanding their business needs and helping them realize the full value of the product or service.

• Excellent verbal and written communication skills, with the ability to present complex information in a clear, concise manner to both internal teams and customers.

About This Role: As a Career Growth Specialist, you will be responsible for driving proactive customer engagement, ensuring timely responses to requests, and facilitating necessary product or service updates. You will also identify trends from sentiment analytics and engagement data to suggest product improvements, processes, or personalized customer strategies that drive a positive customer experience.

Keyword: Growth

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