Senior Account Manager

2 days ago


Delhi, Delhi, India YaClass Full time

We are seeking a highly skilled Senior Account Manager to join our team at YaClass. This role is responsible for maintaining and increasing customer loyalty and contract renewals for products or services by effectively achieving daily set targets.

Key Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with existing clients to understand their needs and challenges.
  • Retention Strategy Development: Develop and implement strategies for client retention and renewal, analyzing customer behavior and feedback to enhance experience.
  • Sales Forecasting: Utilize data analytics to forecast renewal outcomes and identify potential retention risks among clients.
  • Cross-Functional Collaboration: Work closely with the Academic Coordination team to align efforts and improve customer satisfaction.
  • Account Management: Oversee accounts and ensure successful resolution of any issues to promote long-term engagement and attainment of set revenue goals.
  • Negotiation: Handle renewal negotiations to secure contracts effectively while ensuring client satisfaction and profitability.
  • Performance Analysis: Monitor retention metrics and provide reports and insights to senior management on performance, trends, and opportunities for improvement.
  • Training and Support: Provide training and support to junior staff in retention tactics and customer engagement strategies.

Our ideal candidate will possess strong interpersonal and communication skills, ability to analyze market trends and customer data, negotiation and conflict resolution skills, proficiency in CRM software and analytics tools, strategic thinking and problem-solving abilities, and a customer-centric approach.

The selected candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred), several years of experience in business development, sales, or account management, with a focus on retention, proven track record of meeting or exceeding retention and renewal targets, and familiarity with the specific industry the company operates in.

We offer a competitive salary package of ₹5LPA, flexibility in work schedules, and a rotational shift between 11 AM and 8 PM, including Saturdays and Sundays. As an individual contributor role, each executive is responsible for following up with their customers, even on weekends or holidays. If you are a motivated and skilled professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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