Trade Finance Operations Specialist

3 weeks ago


Bengaluru, Karnataka, India DBS Bank Full time

Job Title

Trade Finance Operations Specialist

Job Purpose

  • Provide client servicing and handholding of Trade Finance transactions.
  • Act as the single point of contact for clients for all trade transactions.

Key Responsibilities

  • Manage customer relationships and handle queries for Trade Finance products.
  • Strengthen relationships with stakeholders, including branches, relationship managers, and internal teams, to resolve trade queries and issues promptly.
  • Own customer transactions from start to finish.
  • Ensure that self-KPIs and KRIs are managed and maintained as per group standards.
  • Advise clients on trade transactions.
  • Handle all types of customer complaints, enquiries, and queries regarding trade transactions.

Required Experience and Competencies

  • Have working knowledge of various Trade Products, including Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts.
  • Have 5+ years of work experience in handling Trade Finance products.
  • Excellent client/customer management skills and business orientation.
  • Ability to manage processes and metrics on a daily basis.
  • Ability to provide guidance and support to teams as required and identify areas of risk to ensure proper mitigates and controls are put in place.

Education/Preferred Qualifications

  • Graduate/Post-graduate with relevant work experience in the Trade Finance unit and handling of all Trade Finance products.

DBS India - Culture and Behaviours

  • Drive performance through value-based propositions.
  • Ensure customer focus by delighting customers and reducing complaints.
  • Build pride and passion to protect, maintain, and enhance DBS' reputation.
  • Enhance knowledge base, build skill sets, and develop competencies.
  • Invest in team building and motivation through ideation and innovation.
  • Execute at speed while maintaining error-free operations.
  • Develop a passion for performance to grow talent pool.
  • Maintain the highest standards of honesty and integrity.


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