Trade Finance Operations Specialist
3 weeks ago
Job Title
Trade Finance Operations Specialist
Job Purpose
- Provide client servicing and handholding of Trade Finance transactions.
- Act as the single point of contact for clients for all trade transactions.
Key Responsibilities
- Manage customer relationships and handle queries for Trade Finance products.
- Strengthen relationships with stakeholders, including branches, relationship managers, and internal teams, to resolve trade queries and issues promptly.
- Own customer transactions from start to finish.
- Ensure that self-KPIs and KRIs are managed and maintained as per group standards.
- Advise clients on trade transactions.
- Handle all types of customer complaints, enquiries, and queries regarding trade transactions.
Required Experience and Competencies
- Have working knowledge of various Trade Products, including Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts.
- Have 5+ years of work experience in handling Trade Finance products.
- Excellent client/customer management skills and business orientation.
- Ability to manage processes and metrics on a daily basis.
- Ability to provide guidance and support to teams as required and identify areas of risk to ensure proper mitigates and controls are put in place.
Education/Preferred Qualifications
- Graduate/Post-graduate with relevant work experience in the Trade Finance unit and handling of all Trade Finance products.
DBS India - Culture and Behaviours
- Drive performance through value-based propositions.
- Ensure customer focus by delighting customers and reducing complaints.
- Build pride and passion to protect, maintain, and enhance DBS' reputation.
- Enhance knowledge base, build skill sets, and develop competencies.
- Invest in team building and motivation through ideation and innovation.
- Execute at speed while maintaining error-free operations.
- Develop a passion for performance to grow talent pool.
- Maintain the highest standards of honesty and integrity.
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