Product Specialist
3 weeks ago
About WiseTech Global
We are a leading provider of software solutions for the logistics industry, empowering companies to maintain resilient supply chains.
Our Bolero product team is seeking a talented Product Specialist to play a pivotal role in advancing our digital trade finance documentation strategy.
About the Role
As a Product Specialist, you will investigate and provide solutions to complex issues, deliver high-quality customer service, and collaborate with customers and development teams throughout the product lifecycle.
Key Responsibilities
- Investigate and resolve complex issues
- Deliver exceptional customer service
- Write requirements for new features and functionality
- Assess existing functionality and recommend improvements
- Document supporting content and release notes
- Analyze and document processes
- Identify and evaluate inefficiencies
- Troubleshoot problems in a timely manner
- Review product development for software fixes and new features
About You
We are looking for a skilled and experienced Product Specialist with a background in trade finance or supply chain finance, and a talent for identifying the root cause of every problem.
What We Offer
As a Product Specialist at WiseTech Global, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our Bolero product.
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