Product Specialist
4 weeks ago
This role is for one of our key clients at Weekdays. We are seeking a skilled Product Specialist with a strong emphasis on SQL to join our dynamic team. In this position, you will act as the primary point of contact between our product development teams and clients, ensuring smooth product deployment, customer satisfaction, and technical troubleshooting. You will use your SQL expertise to analyze product performance, optimize database interactions, and provide data-driven insights to enhance our product offering.
Key Responsibilities:- Serve as the product expert, understanding all aspects of product features, functionality, and technical specifications.
- Analyze product data and metrics using SQL to provide insights and recommendations to the product development team.
- Collaborate with cross-functional teams, including engineering, sales, and customer support, to ensure successful product delivery.
- Assist in troubleshooting and resolving product-related technical issues, especially those concerning database queries and performance.
- Provide product training and support to internal teams and clients, ensuring a clear understanding of product capabilities.
- Participate in product roadmap discussions by providing feedback based on data analysis and client interactions.
- Contribute to product testing and quality assurance by reviewing SQL queries and database interactions.
- Generate and maintain product documentation, FAQs, and best practices for clients and internal teams.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Product Specialist, Product Analyst, or similar role.
- Strong proficiency in SQL, including writing complex queries, database optimization, and troubleshooting.
- Solid understanding of relational databases (e.g., MySQL, PostgreSQL, SQL Server).
- Experience working with large datasets and providing data-driven insights.
- Familiarity with product lifecycle management and agile development methodologies.
- Excellent communication skills with the ability to translate technical details to non-technical stakeholders.
- Strong problem-solving skills with attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with BI tools, such as Tableau, Power BI, or Looker.
- Familiarity with CRM or ERP systems.
- Experience working in a SaaS or technology-driven environment.
data analysis, agile development methodologies, product development, CRM, SaaS, BI tools, SQL, problem-solving, communication skills, troubleshooting, ERP, database optimization, technology, relational databases, product lifecycle management
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