Trade Finance Operations Specialist

1 month ago


Bengaluru, Karnataka, India DBS Bank Full time
Job Title:

Trade Finance Operations Specialist

Job Purpose:

Client servicing and handholding of Trade Finance transactions are key responsibilities of this role. The incumbent will be the single point of contact for clients for all trade transactions.

Key Accountabilities:
  • Client servicing and handholding of Trade Finance transactions
  • Manage and handle queries for Trade Finance products
  • Strengthen relationships with stakeholders like branches, Relationship Managers, and internal teams to resolve trade queries and issues promptly
  • Own the customer transaction end-to-end
  • Ensure that self-KPIs and KRI's are managed and maintained as per the group's expected standards
  • Advise clients on trade transactions
  • Handle all types of customer complaints, enquiries, and queries regarding trade transactions
Required Experience and Competencies:
  • Working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
  • 5+ years of work experience in handling Trade Finance products
  • Excellent client/customer management skills, business orientation
  • Ability to manage processes and metrics on a day-to-day basis
  • Capability to provide proper guidance and support to the team as required, identify areas of risk, and ensure proper mitigates and controls are put in place
Education and Preferred Qualifications:
  • Graduate/Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all Trade Finance Products
DBS India - Culture and Behaviours:
  • Drive Performance Through Value-Based Propositions
  • Ensure Customer Focus by Delighting Customers & Reducing Complaints
  • Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
  • Enhance Knowledge Base, Build Skill Sets and Develop Competencies
  • Invest in Team Building & Motivation through Ideation & Innovation
  • Execute at Speed While Maintaining Error-Free Operations
  • Develop a Passion for Performance to Grow Talent Pool
  • Maintain the Highest Standards of Honesty and Integrity
Benefits:

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.



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